“An extremely efficient service, with legacy debts (2-3 years +) collected within weeks of handing over. I wouldn't hesitate to recommend.”
-Dan Taylor, Business Director
“I would like to pass on my sincere thanks and praise to you for the way that the team from Dukes handled the recent eviction of a significant number of travellers from one of our sites.
I am pleased and relieved to say that all the travellers left the site without any issues. The agents were extremely professional, showing empathy and clear understanding in a very sensitive situation. They allowed time for the travellers to leave and as a result of this, avoided any unnecessary conflict. The Police commended Dukes for using tact and applying common sense to something that could have been very volatile.
I have absolutely no hesitation in recommending Dukes Bailiffs Limited in the future.”
-Ian Rogers, Environmental Manager
“Dukes’ Certus reporting suite is extremely easy to use and well thought-out. The portal gives us immediate access to our data in real-time, with complete transparency. We are impressed that the reports have been created bespoke to our needs as they’ll certainly help us save time and will aid us with forecasting collections and monitoring real-time recovery.”
-Kaye Holme, Strategic Manager
“Dukes Bailiffs Ltd are delivering enforcement and debt collection services for all our debt streams from Council Tax, Parking & Bus Lane enforcement through to Sundry Debt and Former Tenant Arrears collection. They provide both a professional and efficient service that complements our Civica/Hull City Council recovery processes, and we are really pleased with their collection performance. They provide excellent customer services and over a short period of time we have been able to cement a great working relationship with the Dukes Team.”
-Lisa Swaine, Debt & Payments Manager
“Over the years Dukes has been successful in collecting debts that we believed were uncollectable, and their performance has surpassed our expectations.
Dukes provide a highly professional, quality services which meets the requirement of the council. Their success in collecting very difficult debt is largely down to the fact that they contact and visit our debtors to discuss the debt and payment options available, rather than relying on a standard letter service".”
-John Hall, Recovery Manager
“Dukes transferred our County Court Judgment up to the High Court to enforce, which resulted in the debt being recovered in full and paid to the Department.
Without the guidance and assistance of Dukes, the Department would have continued to chase this operator and not been able to recover this debt for many years, if indeed it would have been recovered at all.”
-Natasha McGregor, Case Officer
“The support that we have received from Dukes to supplement our in-house Enforcement Agent team has proved invaluable, providing training for existing staff and providing additional resources at short notice has had a positive impact on the overall collection rates that we have achieved.”
-Rod Urquhart, Business Rate Manager
“We employed Dukes Bailiffs to deal with the removal of travellers at one of our sites. They were professional and efficient, keeping us informed of progress on a regular basis.
We would definitely use Dukes again, they would be our first port of call in a similar situation and we have no hesitation in recommending their services.”
“Dukes Bailiffs Ltd have consistently delivered as a supplier of Enforcement Services to us for over more than 15 years. They provide an excellent service and have proven to be a reputable, reliable and approachable partner, with an impressive track record in the collection of debt.”
-Sara Wood, Operations Support Team Leader
“I highly recommend using Dukes Bailiffs as your enforcement provider. Since using them for the recovery of Non-Domestic Rates we’ve seen a noticeable increase in our collection rates. They’re easy to contact, they provide regular updates and they research each debtor before action to ensure that delay tactics cannot be used to stave off recovery.
I feel that Dukes understand the issues and outside influences which Local authorities have when having to use harder methods of recovery, which makes them approachable and easy to work with. Overall, we’re very happy with their results.”
— Michael Riches, NDR Team Manager
“We always find the training that Dukes provide to be extremely useful. In the last 12 months we have received refresher training on ClientWeb and training on their reporting suite, Certus and Commercial Insight product. We were really impressed with the capability of all platforms. We look forward to using them to monitor performance in real-time and to view comprehensive data relating to the health and trading status of businesses that have outstanding arrears.”
-Kay Holmes, Strategic Manager
“We have never had to use bailiffs before, but when our commercial tenant ended up owing us several months rent, we decided enough was enough.
I contacted Dukes Limited as I found their information online clear and the fee structure was easy to follow. They gave professional advice and explanation over the phone, and shortly after formally instructing them, the arrears were paid in full.
I hope we are not in a position where we need to instruct bailiffs again, but if so, we would certainly use Dukes.”
-Dominic Cooney, Ashtree Planning