Certus Login   Client Area   ☏ 01785 825501 

Local Authority Testimonials

City of Stoke On Trent.jpg

“Dukes’ Certus reporting suite is extremely easy to use and well thought-out. The portal gives us immediate access to our data in real-time, with complete transparency. We are impressed that the reports have been created bespoke to our needs as they’ll certainly help us save time and will aid us with forecasting collections and monitoring real-time recovery.” 

-Kaye Holme, Strategic Manager

Civica and Hull Testimonial.jpg

“Dukes Bailiffs Ltd are delivering enforcement and debt collection services for all our debt streams from Council Tax, Parking & Bus Lane enforcement through to Sundry Debt and Former Tenant Arrears collection. They provide both a professional and efficient service that complements our Civica/Hull City Council recovery processes, and we are really pleased with their collection performance. They provide excellent customer services and over a short period of time we have been able to cement a great working relationship with the Dukes Team.”

-Lisa Swaine, Debt & Payments Manager

NE Derbyshire  .jpg

“Over the years Dukes has been successful in collecting debts that we believed were uncollectable, and their performance has surpassed our expectations.

Dukes provide a highly professional, quality services which meets the requirement of the council. Their success in collecting very difficult debt is largely down to the fact that they contact and visit our debtors to discuss the debt and payment options available, rather than relying on a standard letter service".”

-John Hall, Recovery Manager

Civica and Hull Testimonial.jpg

“I highly recommend using Dukes Bailiffs as your enforcement provider. Since using them for the recovery of Non-Domestic Rates we’ve seen a noticeable increase in our collection rates. They’re easy to contact, they provide regular updates and they research each debtor before action to ensure that delay tactics cannot be used to stave off recovery.

I feel that Dukes understand the issues and outside influences which Local authorities have when having to use harder methods of recovery, which makes them approachable and easy to work with. Overall, we’re very happy with their results.”

— Michael Riches, NDR Team Manager

City of Stoke On Trent.jpg

“We always find the training that Dukes provide to be extremely useful. In the last 12 months we have received refresher training on ClientWeb and training on their reporting suite, Certus and Commercial Insight product. We were really impressed with the capability of all platforms. We look forward to using them to monitor performance in real-time and to view comprehensive data relating to the health and trading status of businesses that have outstanding arrears.”

-Kay Holmes, Strategic Manager

Talk to us