Two employed Enforcement Agents have passed the new ICM exam to secure their Bailiff certificate for another 2 years. Mark Bytheway and Tony Ledger scored an impressive 92% and 83% respectively in the new ICM exam which came in last April to reflect the new regulations imposed by the Tribunals, Courts and Enforcement Act 2007.
Tony and Mark have been employed by Dukes since 2012. They undertook Enforcement Agent training at Dukes last October in preparation for their exam.
Dukes MD Colin Naylor said, “Both Tony and Mark have done exceptionally well in an exam that not everyone bailiff in the industry is ready or willing to take on. It’s reassuring to know that two of our employed agents are right at the top their game when it comes to knowledge and application of their powers.”
More bailiff certificates to follow
Two more of Dukes employed Enforcement Agents will be taking the exam over the next couple of months. “This is just part of our commitment to ensuring that all staff at Dukes have the necessary qualifications and knowledge to do their job brilliantly,” continued Colin. “Our Contact Centre staff also underwent the Enforcement Agent training, despite them not needing to take the exam. Knowing what a bailiff can and can’t do enables them to give the best possible advice to debtors.”
Dukes will be hosting another Enforcement Agent training course this month on the 28th & 29th January at their offices in Stone.