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Enforcement Agent Training Course hosted at Dukes HQ

Inhouse Enforcement Solutions present a two day Enforcement Agent training course on Taking Control of Goods. This comprehensive course is delivered by Andy Coates, who has over 20 years’ experience in the field of recovery and enforcement.

The classroom format course includes a course manual and pre-reading materials. It has been specifically devised to give the underpinning knowledge to successfully gain the Level 2 qualification now required under the new regulations. This qualification is essential to become a Certificated Enforcement Agent or renew your existing certificate.

Two of our employed Enforcement Agents took the course last October and have since passed their ICM exam with flying colours.”
— Colin Naylor

Dukes MD, Colin Naylor said, “As a business, Dukes are very particular about the training and development we provide for our employees. This course is thorough, well devised and incredibly good value. I would recommend it to anyone thinking about going into the enforcement profession. It’s also hugely worthwhile for existing agents who need to understand the recent changes in regulations in order to pass the new exam. Two of our agents took the course last October and have since passed their ICM exam with flying colours.”

This Enforcement Agent Training course covers six learning outcomes:

  • The Role of an Enforcement Agent
  • The Law surrounding enforcement
  • Taking Control of Goods
  • Removal and Sale of goods
  • Customer Care and The National Standards
  • Conflict Management

Enforcement Agent Training Course Date & Venue


28-29 January 2015


Dukes Bailiffs Ltd, Dukes Court, 7/8 Newcastle Street, Stone, Staffordshire ST15 8JT.


How to book

To book a your place or for further information, please email marketing@dukeslimited.co.uk

The course does not include the examination which must be taken by completing the ICM exam at a different venue. However it does include question and answer sessions to test understanding.

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