Local taxation enforcement
Dukes specialise in the recovery of local taxation. Dukes has been the chosen supplier for local authorities across the UK since 1993. Having maintained relationships with clients for over 20 years as their enforcement provider of choice, contact Dukes today to find out how we can help your authority manage your recovery service.
High Collection Rates
Our primary goal with every case is early, non-intrusive engagement with the debtor to achieve fast settlement or to negotiate a reasonable payment arrangement, without the need of a doorstep visit.
Where a physical visit is required, our Contact Centre will arrange for an Enforcement Agent to attend the debtor’s last known address in order to negotiate payment.
All Enforcement Agents and Call Centre staff are trained in Taking Control of Goods Level 2 award, of which they receive regular 'refresher' training. All Agents wear, as standard, Reveal RS2-X2 BODY CAMERA's to record all actions on the ground for optimum safety for them and the debtors. Using this technology acts as a deterrent for violent behaviour, but is also excellent for capturing any illegal actions that may occur on a doorstep visit.
Our Contact Centre staff and Enforcement Agents are extensively trained to identify vulnerability. Where a vulnerable debtor is identified, our dedicated Welfare Team will intervene to offer them assistance and signpost them to free, impartial information. Our team is also on hand to inform our clients of vulnerability, and advise on the best course of action.
We take the welfare of vulnerable debtors seriously, and will always consult our clients before taking action.