Job Role: Certificated Enforcement Agent

We're thrilled to invite driven Certificated Enforcement Agents to join our dynamic team during this thrilling phase of growth.

About the role

We receive local taxation cases all across the UK meaning there are plenty of opportunities for you to maximise your workload and in turn, significantly boost your monthly earnings.

Job Summary

• Travel to various addresses within your local area to execute Court orders to obtain payments on behalf of our local authority Clients.

• Identify the financial circumstances of a debtor by capturing key income details. This may require assisting debtors to complete questionnaires.

• Request payment in full (PIF) to clear the unpaid debts. If you are unable to get PIF, you will be required to set up and agree an affordable repayment arrangement.

• Confidentially and tactfully make enquiries with neighbours if debtors have moved or left a property

• Identify and assess vulnerability and signpost the debtor to support services - if required. Where identified, you will be required to notify the creditor.

• Liaise with office-based colleagues regarding active cases

• Oversee payments received for cases allocated to you; handle cash payments, manage receipts and other required documentation

• Compile short reports about your visit, along with completing any necessary paperwork

• Take control of goods - where required

• Remove goods - where necessary

• You will be required to maintain strict client confidentiality and comply with Data Protection legislation and where appropriate, the Freedom of Information Act

• You must always act within the law, including all legislation and observing all Health & Safety requirements in carrying out enforcement

• At all times, you must abide by Level 2 Taking Control of Goods National Standards

Position requirements

Below is a non-exhaustive list of required characteristics/attributes:

• Adaptable. The people you'll help often feel overwhelmed by their debt, you'll help them make smarter choices about their situation, so they don't get into more trouble.

• Confident, flexible communicator. You will be required to connect with people from all walks of life and make the repayment process as easy to understand as possible.

• Self-motivated with a proactive ‘can-do’ attitude. You will be on the road every day, working independently. Some days will be more challenging than others; you must be able to maintain a level-head when dealing with conflict; carrying yourself with confidence and assertion, whilst maintaining a high level of professionalism when executing warrants.

• Approachable. ‘Enforcement’ has negative connotations associated with it; therefore, you must be approachable and respectful in your conduct with debtors to help maximise contact and recovery. At Dukes, our number one priority is maintaining our ethical standard, it’s in our nature.

• Empathetic. Your job is to understand the financial situation of the debtor and encourage payment where possible. When you meet vulnerable people who are not in a position to make any payment, your job is to provide empathy and understanding and to treat them with the respect and dignity you'd want for yourself or your family.

Qualifications required

• Level 2 Taking Control of Goods Qualification

• Full UK driving licence (minimum of two years)
  

Benefits

• 33 days annual holiday, including bank holidays.

• Full company shutdown between Christmas and New Year

• Health and wellbeing support with eye care vouchers, seasonal Flu jab vouchers, a Company Sick Pay scheme as well as a workplace mental health initiative offering support from day one.

• Equipment supplied as required, including iPad, body worn safety vest and Halo Body Worn Video Camera Company vehicle with a fuel card and expenses

• Fun-filled work social activities

• Friendly working environment in a family run business

• Flexibility to manage your working day

• Regular training on company procedures and new legislation

• Company pension scheme

The successful applicant will be required to undertake a DBS and CCJ/VA check as well as provide evidence of their last three months commission before an offer of employment is made.

Please note that Trainee Enforcement Agents may be considered for the role if they have the relevant experience we are looking for.