LOCAL GOVERNMENT CORPORATE DEBT

Your local authority's next recovery partner

 

Established in 1993 to recover poll tax, Dukes has grown rapidly over the past 29 years, expanding it’s service offering to include the recovery of local taxation arrears, enforcement of penalty charge notices and more.

We deliver trusted enforcement and debt recovery services to Local authorities across England and Wales.

​​We do this using a tried and tested processes, employing dependable staff and implementing innovative technologies that enhance data to improve enforcement practices.

 

Measurably improving collection rates on in-year and out-of-year debts

With employed Enforcement Agents strategically placed across the UK, a range of innovative engagement channels, and a commitment ethical enforcement, we maximise essential revenue for our clients whilst keeping complaints at an industry-leading low.

Our specialist services include:

  • Council Tax (including CTRS schemes)

  • Non Domestic Rates and BIDs

  • Parking, Road Traffic Offences

  • Former Tenant Arrears, Housing Benefit Overpayment and other Sundry Debts

 

 Other collection services

With 29 years' experience, we provide a full range of fast, effective solutions for recovery of all types of debt, as well as property services such as forfeiture and possession. What's more, with our partners Quality Bailiffs, we offer a fast, effective service for transferring up CCJS and enforcing high court writs.

​Our specialist services include:

  • Commercial Rent Arrears Recovery, Forfeiture and Possession

  • High Court Enforcement

 

Why choose Dukes for debt recovery and collection

Award winning Enforcement Agents

Excellent communications

Lowest level complaints

Partnership working with CABS

Seamless transition service

Expert vulnerability practives

Social inclusion guarentee

Dedicated account management team

Recent testimonials

 
 
What our clients say
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“Dukes’ reporting suite, Certus, is extremely easy to use and well thought-out. We are impressed that the reports have been created bespoke to our needs which has saved us time and will aid forecasting collections and monitoring real-time recovery.” 

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 “This has been the smoothest and quietest transition of an enforcement contract we have ever experienced.”

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“Great recovery, particularly for this year’s recovery performance. I am very impressed with their collections! Excellent job, thanks Dukes.”

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“We are really pleased with Dukes collection performance; they provide a professional, efficient service that complements our recovery processes. They provide excellent customer service and over a short period of time we have been able to cement a great working relationship with their team.”

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“Dukes has been very successful in collecting debts that we believed was uncollectable. Their success in collecting very difficult debt is largely down to the fact that they contact and visit our debtors to discuss the debt and payment options available, rather than relying on a standard letter service.”

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“The support that we have received from Dukes to supplement our in-house Enforcement Agent team has proved invaluable, providing training for existing staff and providing additional resources at short notice has had a positive impact on the overall collection rates that we have achieved.”

-Rod Urquhart, Business Rate Manager

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“Dukes Bailiffs Ltd have consistently delivered as a supplier of Enforcement Services to us for over more than 15 years. They provide an excellent service and have proven to be a reputable, reliable and approachable partner, with an impressive track record in the collection of debt.”

-Sara Wood, Operations Support Team Leader

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“I highly recommend using Dukes Bailiffs as your enforcement provider. Since using them for the recovery of Non-Domestic Rates we’ve seen a noticeable increase in our collection rates. They’re easy to contact, they provide regular updates and they research each debtor before action to ensure that delay tactics cannot be used to stave off recovery.

I feel that Dukes understand the issues and outside influences which Local authorities have when having to use harder methods of recovery, which makes them approachable and easy to work with. Overall, we’re very happy with their results.”

— Michael Riches, NDR Team Manager

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“We always find the training that Dukes provide to be extremely useful. In the last 12 months we have received refresher training on ClientWeb and training on their reporting suite, Certus and Commercial Insight product. We were really impressed with the capability of all platforms. We look forward to using them to monitor performance in real-time and to view comprehensive data relating to the health and trading status of businesses that have outstanding arrears.”

-Kay Holmes, Strategic Manager

 

Appointed frameworks