Empowering customers: Our partnership with IE Hub
In an era where debt has become an all-too-common burden, ethical debt collection is more crucial than ever. At Dukes, our mission is not only to assist individuals in overcoming debt challenges but also to empower them to break free from financial stress and reclaim control of their finances.
Partnering for a seamless debt recovery experience
Following a successful trial period, we are thrilled to have partnered with IE Hub, an industry-leading company in debt recovery technology. Our partnership aims to provide an even more comprehensive and seamless experience for debtors navigating the complexities of debt recovery.
Through our partnership, we give our client’s customers (debtors) access to a self-serve income & expenditure tool that enables them to calculate their budget at their own pace. Once a budget form is completed, IE Hub will inform the customer of any extra benefits they could claim or discounts they may be entitled to on their water bill. Notably, a budget will only be shared with us once permission is granted by the debtor, and once approved, it can be reused again and again with other companies to whom they owe money (provided they are partnered with IE Hub!). IE Hub's user-friendly interface streamlines the process for customers, increasing accuracy and making the debt resolution journey smoother.
A shared commitment to debt resolution
Sarah Naylor, Sales Director, says: “Central to our dedication to upholding ethical enforcement principles is our unwavering commitment to ensuring that our debtors’ repayment journey remains accessible, straightforward, and effortless. Our partnership with I&E Hub seamlessly aligns with this overarching goal, and we eagerly anticipate the continued collaboration.”
Dylan Jones, IE Hub CEO, says: “We are thrilled to join forces with Dukes. Both companies share a common commitment to providing a seamless customer journey for those affected by debt. This collaboration aligns perfectly with our mission to support the debt recovery sector. We are excited about the positive impact it will have on outcomes for all parties.”
Since our partnership with IE Hub, we have seen a positive effect for our customers and our clients, ensuring a smoother debt recovery experience that supports a journey towards a debt-free future.
Check back with us for more updates on the exciting developments ahead.
