Dukes win 'Digital Transformation Award' at the Credit & Collections Technology Awards 2023
At Dukes, a leading Enforcement and Debt Recovery company in the UK, innovation lies at the centre of all our business processes. We’re constantly seeking new ways to enhance our service to benefit our customers, clients, and staff.
Over the last couple of years, we’ve been working tirelessly with technology Partners, Destin Solutions, to create a visit scheduling system that can automate the planning and routing of Enforcement Agent visits.
Earlier this year, following 18 months of development, we launched Visit Genius – the first AI-based solution that can efficiently route Agents and automatically allocate cases whilst prioritising collection, without the need for human intervention. Using AI and machine learning, our ground-breaking technology takes into consideration factors such as debtor location, priority cases, previous visit dates and times, traffic, and KPIs.
It is with immense pride, that we share the news from the Credit & Collections Technology Awards 2023 – Visit Genius not only earned us recognition with two shortlistings for the 'Innovation' and 'Digital Business Transformation' awards but also secured Dukes & Destin, the victory of the 'Digital Business Transformation' category!
The Judging panel stated “The solution deploys AI-based visit scheduling using an innovative application of technology in collections. Metrics on increased visits, collections, and cost savings are positive.” They also declared Visit Genius as a “brilliant example of a solution that has driven practical efficiencies for agents, while also supporting the environment through a reduction of fuel costs.”
We're very proud to celebrate this achievement and whilst Visit Genius is now in phase 2 of its development, we will continue to strive for excellence in this phase and all future phases to enhance our debt recovery service for local authority clients, and private clients, alike.
For details of our debt collection or enforcement services, click here.
