COVID-19 Update

Published 17th March. Last updated 6th April.

With the latest updates on Coronavirus being addressed by the Prime Minister, we want to keep you informed on the changes we have made and the steps we are taking to keep our customers, staff & their families safe and healthy. 

CHANGES TO OPENING HOURS

To ensure the safety of our staff and customers, our offices have closed but we do have a team working from home who are answering any queries over telephone, email or LiveChat. Our opening hours are now 8:30am - 5:00pm on Mon - Fri.

ENFORCEMENT AGENT UPDATE

Effective from 23rd March 2020, our Enforcement Agents put a stop to visiting properties for the foreseeable future. Our Agents are using this time to be there for the communities by using their vans to deliver essential supplies and to support the NHS voluntary initiative.

If you are seeking recovery services please contact info@dukeslimtied.co.uk and we will advise when we will be able to carry out new instructions.

For customers who account is with and Enforcement Agent, you must make payment via our automate payment line 01302513292 or pay online via our dedicated debtor website: www.dukesdebtonline.co.uk

Please note: Once our Enforcement Agents are reinstated, enforcement visits will recommence. If you are concerned about your account, please contact us as soon as possible.

PAYMENT ARRANGEMENTS AND SETTING A PAYMENT ARRANGEMENT

During this uncertain time, we want to remind our customers that we are here to help you get out and stay out of debt. There is no doubt that the pandemic will cause a financial impact on many, however, our friendly team will be willing to listen to you and provide support if you are struggling during this time.

If you are able to stick to your payment arrangement, it is in your best interest to continue to make regular payments.

If you have received correspondence from Dukes regarding an outstanding debt and you have not yet made payment, please message us on LiveChat or email us at info@dukeslimited.co.uk with your payment proposal. Alternatively, log in to Manage your Account to make payment in full. - To log in you will need you Dukes Reference Number (Case ID) and Client Reference Number.

CONTACT

Please ensure you remain in contact with us if you have any questions or concerns about your account at this time.

Thank you for taking the time to read this message, take care and stay safe.

Dukes.